Frequently Asked Questions

Q: What size rug fits my dining table?
A: Generally, a 6 chair table needs an 8×10, 8 chair 9×12 and 10 chair 10×14.

Q: How often should I clean my rugs?
A: Every 3-5 years

Q: Do you purchase rugs [back]?
A: We have never had a policy of purchasing a customers rug back from them; we occasionally will make an offer on an antique carpet or take it on consignment.

Q: Do you pick up and deliver for cleaning?
A: Yes! Please call us at our Seattle store at (206) 624-6263 or e-mail us to arrange this service.

Q: Do you ship customers’ rugs?
A: Only carpets that were just purchased. Prior purchase, cleaning orders etc. are not shipped—unless shipped in. We do offer packing [for a fee] in order to make it easier for UPS or FedEx to assist with this process.

Q: What are your terms and conditions?
A: Click here for our special terms and conditions.